Helpdesk Administrator

Privilegiada

Control PlaneEntraOps · EAMIdentity

Dado verificado em 30/06/2026 · Fonte

Role Actions

Control Plane

Management Plane

User Access

Template ID

729827e3-9c14-49f7-bb1b-9608f156bbb8

Categoria

Identity

EAM Tier

Control Plane (Tier 0)

Enterprise Access Model: Control Plane

Controle total do tenant. Comprometimento leva a takeover completo. Isole de planos inferiores.

Esta role é classificada como Control Plane porque 3 de 9 ações (33%) são desse tier — o tier da role acompanha sempre a ação de maior privilégio, não o conjunto.

3 Control Plane6 Management Plane

Ações responsáveis:

microsoft.directory/bitlockerKeys/key/readmicrosoft.directory/users/invalidateAllRefreshTokensmicrosoft.directory/users/password/update

Descrição

Can reset passwords for non-administrators and Helpdesk Administrators.

Role Definition (JSON)

{
  "@odata.type": "#microsoft.graph.unifiedRoleDefinition",
  "id": "729827e3-9c14-49f7-bb1b-9608f156bbb8",
  "displayName": "Helpdesk Administrator",
  "description": "Can reset passwords for non-administrators and Helpdesk Administrators.",
  "isBuiltIn": true,
  "isEnabled": true,
  "isPrivileged": true,
  "rolePermissions": [
    {
      "allowedResourceActions": [
        "microsoft.directory/bitlockerKeys/key/read",

Permissões completas

Todas as 9 role actions desta role, classificadas por tier do EAM.

Role Action	Categoria	Tier
`microsoft.directory/bitlockerKeys/key/read`	Global Endpoint Bitlocker Recovery	Tier 0
`microsoft.directory/users/invalidateAllRefreshTokens`	Global User Management	Tier 0
`microsoft.directory/users/password/update`	Global User Management	Tier 0
`microsoft.azure.serviceHealth/allEntities/allTasks`	Support and Service Health	Tier 1
`microsoft.azure.supportTickets/allEntities/allTasks`	Support and Service Health	Tier 1
`microsoft.directory/deviceLocalCredentials/standard/read`	Tenant Configuration (Reader)	Tier 1
`microsoft.office365.serviceHealth/allEntities/allTasks`	Microsoft 365 Support Operations	Tier 1
`microsoft.office365.supportTickets/allEntities/allTasks`	Microsoft 365 Support Operations	Tier 1
`microsoft.office365.webPortal/allEntities/standard/read`	Microsoft 365 Support Operations	Tier 1

9 de 9 role actions

PowerShell

Get-MgRoleManagementDirectoryRoleDefinition `
  -UnifiedRoleDefinitionId "729827e3-9c14-49f7-bb1b-9608f156bbb8"

Microsoft Graph

GET https://graph.microsoft.com/v1.0/
  roleManagement/directory/
  roleDefinitions/729827e3-9c14-49f7-bb1b-9608f156bbb8

Ver a documentação oficial na Microsoft Learn

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